All our orders are delivered through our logistics partner, UPS. We offer the following shipping rates, which will be available at checkout based on your shipping address:
United Kingdom
Standard Shipping, 2 – 4 business days, £20.00
European Union
Standard Shipping, 4 – 6 business days, £40.00
International
Standard Shipping, 6 – 8 business days, £40.00
Import taxes and duties
Please note that international orders may be subject to local customs duties or fees.
Returns
We pride ourselves on our commitment to providing high quality products to our customers in every instance. If, however, on receipt of your product you discover a fault please contact our customer support team as soon as the fault is discovered and within 14 days of receipt of the item.
How to return an item?
If you have made a purchase through our website you have the right to cancel your order within 14 days of receiving your item(s) (whether faulty or not) and will be entitled to a full refund as long as it’s returned to us within a further 14 days.
- Email our customer support team, quoting your order number, to request a return or exchange.
- After obtaining authorisation, please ensure the items are packed in their original packaging.
- Return the item to our return address, which will be provided by customer support team.
- Our team will confirm receipt of your items once they have been received.
Please Note
- We are not able to accept returned reagents or reagent kits which have been opened.
- We are not able to accept returned reagents which have passed their use by date or which have been stored incorrectly so please ensure that you check your order on receipt, prior to storage.
- We do not accept responsibility for items which have been damaged due to improper treatment or handling outside of our control. If, after leaving us following our stringent quality checks, a product has become damaged in transit, please contact the delivery company/courier directly.